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Delivery & Shipping

Delivery times

Unless you’re having an item specially made or ordered, delivery is normally within five to seven working days.

The seller will include details of normal delivery times on their product pages, and will let you know when they aim to dispatch your items once they receive your order.

If you want more information about delivery for a product that you’ve already ordered, please get in touch with the seller directly. You can do this using the contact link on your order confirmation email. Once you’ve done this, if you’d still like some more help, get in touch with us – we’ll be very happy to help.

Very occasionally, unavoidable factors can delay a parcel (bad weather or postal strikes, for example). If this happens the seller will let you know. We do ask for your patience if this happens – we’ll be doing our best to sort it out for you. Once your order is on its way, the seller will be in touch again to let you know when you should expect it.

 

Delivery and promotions

If you take advantage of a discount (such as 10% off), the reduction is usually applied only to the price of the product you’ve chosen, not the delivery cost.

 

Customs & Duties Paid By The Buyer

All taxes, fees & duties will be at the charge of the buyer. The Lingerie Lab is working.

 

Returns

If you are unhappy with your order in any way then the items can be returned or exchanged hassle-free.

Please contact us via phone or email within 15 days of receiving your order for an exchange or full refund.

For more information please visit our Returns and Refund page.

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