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Frequently Asked Questions

More quesitons email us here

Shoppers

What is The Lingerie Lab?

The Lingerie Lab is a curated marketplace that provides a unique boutique like shopping experience online. We have a community passionate about high-end independent designers and stores of lingerie, beachwear & body accessories and we we pick only the best collections for your pleasure. We help our community to discover new brands, new concept stores around the world. This unique concept creates a direct link between shoppers, designers and stores. Once registered, you can like, save items of your choice and share to inspire your community. Additionally, follow your favourite brands/designers, review items you have recently purchased. We believe that our community is here to enhance each and everyone’s shopping experience.

Why should I join?

When you shop with us, you purchase directly from each designer, and have the opportunity to communicate with designers about made-to-measure orders and other details of the product to make it even more unique.

Shopping on The Lingerie Lab is simple and social. Garments can be crafted especially to your requirements within three weeks. Every product you buy on The Lingerie Lab is hand-packaged and delivered to your doorstep directly from the studio of an independent designer. By being part of our community, you are helping talents to support themselves wherever they are.

How can I join?

Our platform is free for shoppers. All you have to do is to register here, find out your size and start browsing.

Can I consult a lingerie stylist?

Of course. Going on a glamorous holiday? Planning a special night or maybe just want to look undress to impress? Our team can help. For your personal stylist, please email us here with your requirements.

How do I know which bra fits me best?

At The Lingerie Lab, we are doing our best to ensure that the bra fits right every time. We spend time and effort in developing an advance technology to virtually fit you and offer you the best size each time, for each designer, all this, in the comfort of your own home. For other items, a size chart will be displayed.

Do you ship internationally?

Our designers themselves handle the shipping. Most of our designers are happy to ship worldwide, if not stated on the vendor’s page, contact the vendor directly. International customs duties and sales taxes are not refunded for any shipments.

What is the return policy?

Returns are usually accepted within 14 days. Briefs, swimming costumes and bikini bottoms should be tried on over underwear, without removing the protective adhesive strip. Please be aware that items that are Made to Order are not refundable. International customs duties and sales taxes are not refunded for any shipments.

Designers

What is The Lingerie Lab?

We create an environment where your intimate apparel business can nurture and grow as part of a community. We help independent designers and boutiques to meet their audience.

Why should I join?

The Lingerie Lab enables vendors to bypass or add to conventional retail intermediaries and connect directly with their customers. At the same time, customers are exposed to new designs not available in traditional retail stores. Our optimised and pre-targeted platform will enable vendors to create item listings, upload photos, and write items descriptions. The dashboard (your business back-end) will allow you to see your daily sales report, see which pieces are most popular, the amount of people who have saved your items and your boutique, etc. You can take care of all your business needs from there. Apply now!

What are your requirements?

We accept independent stores and brands that sell luxury lingerie, high quality swimwear and precious body jewellery.

Are your items precious, unique or perhaps bespoke?

Are you willing to cater for a demanding clientele?

If yes, you are at the right place. Some of the most important things we require from you is good quality pictures of your items. A photo guide will be enclosed to your Designer Pack. We will help you get up and running with your boutique.

What can I sell?

Designers can sell the following items (list non exhaustive):

bras, bralettes, corsets, briefs, thongs, lingerie accessories, teddies, babydoll, night gowns, slips, swimwear, beachwear, resort wear, belts, hair accessories, cover-ups, jewellery, body jewellery, body embellishments and more.

I don't have time or staff to update my boutique. Can you help me?

If you require extra help for your boutique, The Lingerie Lab help you and update it for you. Talk to us here.

Does The Lingerie Lab handle packing and deliveries?

Each designer will take care of his/her own postage and returns.

How much does it cost to join The Lingerie Lab?

Joining is FREE! You have said no memberships and we listened. We want to help as many talented independent designers as we can to create a successful global brand.
We have removed the monthly fees and will only charge a commission between 25 to 30%.

However, if you are interested in selling only and exclusively with The Lingerie Lab, fees will be lowered. Enquire here (designer@lingerie-lab.com).

When will you be launching?

We will be launching in fall 2015.

We will showcase our top designers during our London launch and press event. Do not hesitate to get in touch if you would like to take part! Contact Us here.

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